HELLER Service Agreements
Your decision to safeguard constant productivity
HELLER Total Productive Services (TPS) – Service Agreements for seamless efficiency in your production facility. Benefit from fixed prices and hence plannable costs for inspection, service and maintenance measures, and secure guaranteed customer service response times and delivery times for spare parts.
The benefits to you
- guaranteed customer service response times
- guaranteed delivery times for spare parts
- fixed prices and hence plannable costs for inspection, service and maintenance measures
Our services
Your maintenance philosophy will dictate which of our 3 service packages is the best one for you:
TPS-Packages
Decide for yourself
Combine our individually available TPS Modules to create your personal service package. Benefit from fixed prices and hence plannable costs.
Choose from the following modules: inspection, service or data security. We will prepare a fixed price offer for you, including all freight and packaging costs, as well as travel and incidental expenses.
Just for you: you will get the TPS Modules as a one-off service, no contractual obligation, or for individual periods to suit your requirements.
For detailed diagnostic routines
HELLER Remote Diagnostic Services (RDS) can provide you with maintenance and process reports quickly and easily by email or SMS, any time and everywhere. You then decide whether our specialist should log in to the machine after your consent.
So you can count on rapid and expert assistance. Reliable instant assistance which directly improves the availability of your machine.
For timely action
HELLER Condition Dependent Services (CDS) allows you to lay a solid foundation for predictive maintenance procedures.
To determine the condition of individual machine components, status information is captured or generated using automated uploads and regular test series. If process-relevant limits are exceeded, you will be proactively notified by a technical expert.
This allows you to reduce unscheduled downtimes and ensure the availability of your machine.
Transparency in production and maintenance
The HELLER Services Interface (HSI) offers, in the form of a web browser solution, secure access to your production and maintenance data from wherever you are.
We are here for you!
If you are interested, please get in touch with your nearest HELLER service contact or email: tps@heller.biz
Contact
Sales & Services
Do you have questions about our products and services? Please get in touch with us, we are here for you! Benefit from our global HELLER network with knowledgeable sales and service contacts located in your region.
Find your nearest personal contact.
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