HELLER Service Agreements
Your decision to safeguard constant productivity
HELLER Total Productive Services (TPS) – Service Agreements for seamless efficiency in your production facility. Benefit from fixed prices and hence plannable costs for inspection, service and maintenance measures, and secure guaranteed customer service response times and delivery times for spare parts.
The benefits to you
- guaranteed customer service response times
- guaranteed delivery times for spare parts
- fixed prices and hence plannable costs for inspection, service and maintenance measures
Our services
Your maintenance philosophy will dictate which of our 3 service packages is the best one for you:
TPS Packages
Service packages guaranteeing the highest efficiency in your production
To help you maximise your productivity in an optimal way, we have developed our modular service range “Total Productive Services” (TPS). It comprises various service packages that can be seamlessly integrated into your production system.
No matter whether we provide support to your own maintenance department or act as a reliable outsourcing partner – our new service agreements guarantee you maximum availability throughout the complete life cycle of your machines and production equipment.
Decide for yourself
Combine our individually available TPS Modules to create your personal service package. Benefit from fixed prices and hence plannable costs.
Choose from the following modules: inspection, service or data security. We will prepare a fixed price offer for you, including all freight and packaging costs, as well as travel and incidental expenses.
Just for you: you will get the TPS Modules as a one-off service, no contractual obligation, or for individual periods to suit your requirements.
For detailed diagnostic routines
Remote Diagnostics (RD) can provide you with maintenance and process reports quickly and easily by email, any time and everywhere. You then decide whether our specialist should log in to the machine after your consent.
So you can count on rapid and expert assistance. Reliable instant assistance which directly improves the availability of your machine.
Overall package to support production and maintenance
You receive with the LifeGuard Package coordinated HELLER4Industry functionalities to ensure maximum machine availability.
The LifeGuard Package includes the following HELLER4Industry functionalities:
- RD (Remote Diagnostics)
- AC (Axes Condition)
- SC (Spindle Condition)
- HELLER Services Interface Global
- Condition Plus Global
We are here for you!
If you are interested, please get in touch with your nearest HELLER service contact or email: tps@heller.biz
Contact
Contact
Sales & Services
Do you have questions about our products and services? Please get in touch with us, we are here for you! Benefit from our global HELLER network with knowledgeable sales and service contacts located in your region.
Find your nearest personal contact.
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