Availability and customer proximity of HELLER Services in the first phase of easing the coronavirus restrictions
Benefit from customised special programmes tailored to your specific needs during the take-off stage.
Dear customers and business partners
We hope you and your families are doing well. The recent weeks have been characterised by uncertainty, changing regulations, but also by solidarity, support and understanding for one another. We all look back to a time of lockdowns and insecurity. Every single one of us was looking for ways to meet the challenges and impacts of the crisis – both professionally and personally.
Let us take the first steps today into a phase of easing restrictions in order to carefully and cautiously restart our economy and let us seize this moment as a shared opportunity to gradually return to some form of normality. The crisis has shown us once again that reliability and partnership play a vital role in professional life – even today!
HELLER Services is synonymous with Lifetime Partnership. Therefore, it has been our top priority in recent weeks to ensure ‘customer proximity’ within the framework set by the regulations in force. For us this means being available to you as quickly and flexibly as possible on the phone or digitally through online remote service. At this point, we would also like to thank our staff who have contributed to this every day as a vital factor for success. It is something we are very proud of as it shows their passion, motivation and strong identification they have in times like these with HELLER, our machines and service products but also with you – our customers.
We have also thought about ways in which we can support you, our esteemed customers, during the restart phase of your business. We want to support you throughout this stage by offering you customised special programmes tailored to your specific requirements. Benefit from a personal restart bonus! Take this opportunity e.g. to receive support from a HELLER specialist during the restart of your production or benefit from online or offline production support or programming support for your machines, systems and workpieces. We will also be happy to advise you on special topics such as retrofits, upgrades or maintenance and spare parts required for your machine.
Let us meet the challenges posed by the crisis together step by step – today and in the future.
Welcome back! We look forward to continuing our successful cooperation.
Finally, and most importantly: stay healthy!
HELLER Services GmbH
HELLER industry solutions
Tailored for your requirements
Our customers include companies from the automobile industry and their suppliers, from general mechanical engineering, energy technology, fluid technology and many other sectors. A solution that suits your industry and your requirements? HELLER has one. See for yourself.
HELLER Services provides you with a comprehensive range of transparent and clearly structured technical services. As a reliable service partner, we support you throughout the entire life cycle of your machine, ensuring its productivity and availability.
Head of Mechanical Manufacturing at Komax
"If you have to deal with 30 pallets containing, at times, up to 50 different clamping points per clamping cube, you need the right tools in the magazine to avoid having to constantly change the tool sets. Our tool count currently stands at 409. Comparable or smaller machines simply do not achieve capacities such as these."
Managing Director at Franz Haas Waffelmaschinen
"HELLER has exceeded our expectations. Everything went well, the machines run extremely reliably and our throughput times have also measurably reduced."
Managing Director at H.P. Kaysser
"Our experience with HELLER, including Service, has been nothing must positive. We speak the same language, so there was simply no reason to change supplier. The entire team has now identified with the HELLER machining centres – because they deliver what HELLER promises!"
Head of Manufacturing and Production Engineering at Bitzer
"For batch sizes of up to 3 components, the machining centres have to perform reliably as soon as they are switched on, even after scheduled shutdowns. But neither availability nor the required precision presented a major challenge to the H 6000."
Head of Production at Engel Austria
"We consider quality to be fundamental. The tolerances for our core components are between two and three hundredths of a millimetre. That's why we made the conscious decision to go for HELLER machines, which are renowned for their stability."
Project Manager at Fette Compacting
"Key contributors to these massive savings are fewer setups thanks to the 5th axis and higher achievable cutting parameters. On the other hand, however, it was the overall package, including the automation system and new tool technologies, that was able to optimise the processes in this way".
Our quality pledge
- Made by HELLER:
Deepest vertical integration: HELLER machines produce HELLER machines.
- Made to Work:
HELLER machines are designed for stable processes in harsh daily production – 24/7 in a 3-shift operation.
- Lifetime Partnership:
HELLER offers comprehensive services over the entire life cycle of a machine.
- HELLER Global Footprint:
Our global orientation combined with a strong regional presence ensures customer proximity worldwide.
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